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Hiring 30 Call Center Reps for XL Health
United States - Downtown Baltimore
Do you want to break into the healthcare industry?? We are hiring 30 Outreach Specialists XL Health, A United Healthcare Copmany. No medical experience required and will consider candidates with a RETAIL/CUSTOMER SERVICE BACKGROUND as well as COLLEGE GRADS.

Position Summary: The Outreach Specialist will work alongside the pharmacist team assisting the pharmacist in making these recommendations to providers. Duties include faxing recommendations, calling offices to verify that faxes have been received, following up with providers regarding the acceptance of recommendations, completing external vendor referrals, member calls, and documenting the outcome in the pharmacy documentation system.

General Responsibilities:
Call providers offices to relay recommendations made by Pharmacists in the PMC unit.
Send follow-up recommendation faxes to providers offices.
Field member benefits questions.
Resolve any billing and claims issues associated with the pharmacy benefit.
Notify patients that recommendations have been accepted/rejected. Develop action plans based on problems noted above on a global level.
Documentation of outcomes of Pharmacists recommendations in the Pharmacy documentation system

High School diploma or equivalent and at least 3 years experience in customer service
Strong computer knowledge including Outlook and Microsoft Office

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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